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Frequently Asked Questions
WHEN WILL I RECEIVE MY ITEM?
Once we have received your order, you will automatically receive an order confirmation email. The delivery time isusually 24 hours (excluding weekends and public holidays).
CAN I EXCHANGE OR RETURN MY ITEM?
If you wish to exchange a product for a different model, please contact us via WhatsApp at +507 6641-8662.
You are entitled to an exchange or refund within 10 days of receiving your package, provided the item is in its original condition, unused, with all original tags attached, and in its original packaging.
Shipping costs for returns are borne by the customer unless the product is damaged or defective upon arrival.